ARVOS END USER LICENSE AGREEMENT (EULA)
IT Management Corporation d/b/a ARVOS
Effective Date: April 17, 2026
This End User License Agreement
(“Agreement” or “EULA”) is a legally binding agreement between you (“User,”
“you,” or “your”) and IT Management Corporation, a California corporation doing
business as ARVOS (“Company,” “ITMC,” “we,” “us,” or “our”), governing your
access to and use of ARVOS software, applications, devices, and services
(collectively, the “Application” or “Services”). By downloading, installing,
accessing, activating, logging into, or using the Application or Services,
whether on a Company-provided or personally owned device, you acknowledge that
you have read, understood, and agree to be bound by this Agreement. If you do
not agree, you must immediately discontinue use of the Services.
If you are using the Services on
behalf of an organization, employer, or other entity (“Customer”), you
acknowledge that your access is authorized and controlled by that Customer, and
that your use of the Services is subject to both this Agreement and any
applicable agreements between Company and the Customer. Your access may be
modified, restricted, or revoked at any time by the Customer or Company without
notice.
1. LICENSE AND PERMITTED USE
Subject to your compliance with this
Agreement and any applicable Customer policies, Company grants you a limited,
non-exclusive, non-transferable, revocable license to access and use the
Application solely for authorized business or organizational purposes. You
acknowledge that the Application is licensed, not sold, and that Company
retains all right, title, and interest in and to the
Application and Services.
You further acknowledge that your
organization retains administrative control over your access and usage,
including the ability to monitor, restrict, suspend, or terminate your access
at any time.
2. COMMUNICATIONS, RECORDING, AND
ONGOING CONSENT
You expressly acknowledge and agree
that all communications conducted through the Services, including but not
limited to push-to-talk voice transmissions, calls, messages, metadata, and
related interactions, may be monitored, intercepted, recorded, stored, reviewed, and analyzed at any time by Company and by
authorized administrators of the Customer.
You understand and agree that
communications transmitted through the Services are not private and that you
have no expectation of privacy in any communication, data, or activity
conducted through the Application or on devices managed by the Services.
You further acknowledge that due to
the real-time and group-based nature of push-to-talk communications, individual
notice prior to each transmission is not feasible. Accordingly, you agree that
your use of the Services constitutes ongoing, continuous consent to monitoring,
recording, and analysis of all communications without additional notice.
You agree that it is the
responsibility of your organization, and not Company, to ensure compliance with
applicable laws regarding recording and monitoring, including any requirements
for notice or consent. Company shall have no liability arising from any failure
by you or your organization to comply with such laws.
3. GPS LOCATION TRACKING AND USER
AWARENESS
You acknowledge and consent that the
Application may collect, process, and transmit precise geolocation data from
your device on a continuous or periodic basis, including when the Application
is running in the background. Such data may include real-time and historical
location information and may be accessible to administrators and authorized
users within your organization.
You understand that location data may
be inaccurate, delayed, incomplete, or unavailable due to factors beyond
Company’s control, including but not limited to signal conditions, device
limitations, network availability, or environmental factors. You agree not to
rely on location data for emergency, safety-critical,
or mission-critical purposes.
You further acknowledge that your
organization may use location data for operational, monitoring, or supervisory
purposes, and Company is not responsible for such use.
4. ARTIFICIAL INTELLIGENCE, ANALYTICS,
AND NO RELIANCE
The Services may include artificial
intelligence and machine learning features that process communications and
data, including transcription, translation, summarization, sentiment analysis,
and contextual interpretation. You acknowledge that such outputs are inherently
probabilistic and may be inaccurate, incomplete, biased, delayed, or
misleading.
All AI-generated outputs are provided
“as-is” for informational purposes only. Company makes no representations or
warranties regarding their accuracy, reliability, or suitability for any
purpose. You expressly agree not to rely on such outputs for legal,
operational, safety, compliance, or business-critical decisions and assume all
risks associated with their use.
5. TECHNICAL SUPPORT AND
ADMINISTRATIVE ACCESS
You acknowledge and agree that Company
personnel, contractors, and authorized agents may access the platform and
system data for purposes of providing technical support, troubleshooting,
maintenance, system monitoring, security, and compliance. Such access may
include, without limitation, access to communication records, GPS location
data, device information, logs, and system configurations.
You expressly consent to such access
and acknowledge that it may occur without prior notice. Company shall take
commercially reasonable measures to limit access to authorized personnel but
shall not be liable for any access performed in accordance with this Agreement.
6. DEVICE MANAGEMENT AND SYSTEM
CONTROL
You acknowledge that your device may
be subject to full mobile device management (MDM/DVM) controls, including
remote configuration, monitoring, enforcement of security policies, application
installation or removal, updates, and restriction of functionality. Such
actions may be performed by Company or by your organization without prior
notice.
You agree that such management may
affect device performance, data availability, or functionality. Company shall
not be liable for any data loss, system disruption, or performance impact
resulting from such actions.
7. APPLICATION PERMISSIONS, IMAGES,
AND DATA ACCESS
You acknowledge that the Application
may request and obtain access to certain device features and data, including
but not limited to camera, microphone, storage, contact lists, images, files,
and other system resources, as necessary to provide the Services.
You further acknowledge that images,
files, or other content stored on or accessible through the device may be
accessed, transmitted, or shared through the Application and may become
available to other users, administrators, or systems depending on configuration
and usage. Company is not responsible for how such data is used, shared, or
retained by your organization or other users.
8. SINGLE SIGN-ON (SSO) AND
THIRD-PARTY AUTHENTICATION
The Services may allow access through
single sign-on (“SSO”) or authentication systems provided by third parties,
including but not limited to Google, Microsoft, or other identity providers. By
using such authentication methods, you acknowledge that your authentication
credentials and certain account information may be shared with or processed by
such third-party providers.
Company does not control and is not
responsible for the security, availability, or practices of such third-party
authentication providers. Your use of SSO services is subject to the terms and
policies of those providers.
9. NETWORK DEPENDENCIES AND
COMMUNICATION LIMITATIONS
You acknowledge that the Services
depend on third-party networks, including cellular, Wi-Fi, DMR, and satellite
systems, and that Company does not control such networks. Company does not
guarantee the availability, quality, routing, or delivery of any communication.
Communications may be delayed,
interrupted, degraded, misrouted, or fail entirely.
Push-to-talk functionality may be subject to latency, floor-control delays,
device limitations, or background application restrictions. You assume all
risks associated with such limitations.
10. EMERGENCY SERVICES AND 911
LIMITATIONS
YOU ACKNOWLEDGE THAT THE SERVICES ARE
NOT A SUBSTITUTE FOR TRADITIONAL TELECOMMUNICATION SERVICES AND MAY NOT SUPPORT
OR RELIABLY CONNECT TO 911 OR OTHER EMERGENCY SERVICES. EMERGENCY
COMMUNICATIONS MAY FAIL, BE DELAYED, OR PROVIDE
INACCURATE LOCATION INFORMATION.
COMPANY DOES NOT GUARANTEE THAT ANY
EMERGENCY COMMUNICATION WILL BE SUCCESSFULLY INITIATED, TRANSMITTED, OR
RECEIVED, NOR THAT LOCATION DATA WILL BE ACCURATE OR SUFFICIENT FOR EMERGENCY
RESPONSE. YOU AGREE NOT TO RELY ON THE SERVICES FOR ANY EMERGENCY OR
LIFE-SAFETY PURPOSE.
11. SECURITY DISCLAIMER AND NO
EXPECTATION OF PRIVACY
You acknowledge that no communication
system or network is completely secure and that transmissions may be subject to
interception, unauthorized access, or disclosure. Company does not guarantee
the security, confidentiality, or integrity of any communications or data.
You further acknowledge that you have
no expectation of privacy with respect to your use of the Services, including
communications, location data, device activity, or application usage.
12. ACCEPTABLE USE AND ENFORCEMENT
You agree not to use the Services in
any manner that violates applicable laws, infringes upon the rights of others,
or interferes with the operation of the Services. Company and your organization
may monitor usage and may suspend or terminate access at any time for misuse,
excessive use, unlawful activity, or violation of this Agreement.
13. DEVICE AND HARDWARE LIMITATIONS
Devices used with the Services may be
subject to hardware limitations, including battery constraints, environmental
sensitivity, and potential failure. Devices are not fail-safe and may not
operate reliably under all conditions. Company makes no representations or
warranties regarding device performance or durability.
14. APP STORE AND PLATFORM TERMS
If the Application is obtained through
the Apple or Google, you acknowledge that such
platforms are not parties to this Agreement and have no responsibility for the
Application or Services. Your use is also subject to their respective terms and
policies.
15. DISCLAIMER OF WARRANTIES
THE APPLICATION AND SERVICES ARE
PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. COMPANY
DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT.
16. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY
LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL,
SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR
BUSINESS INTERRUPTION.
17. TERMINATION AND SURVIVAL
Company or your organization may
suspend or terminate your access at any time. Provisions relating to
monitoring, recording, data use, disclaimers, limitation of liability, and
consent shall survive termination.
18. GOVERNING LAW AND DISPUTE
RESOLUTION
This Agreement is governed by the laws
of the State of California and is subject to the dispute resolution provisions
set forth in the applicable Master Service Agreement governing the Services.
19. ENTIRE AGREEMENT
This Agreement constitutes the entire
agreement between you and Company regarding your use of the Application.
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The end